Meeting the actual people behind your Mariana Tek experience is one of the first things Australian studios ask about when they’re weighing up a new platform, and fair enough. You want to know who’s managing your account, who’s onboarding you, and who understands the Australian boutique fitness market, not just who built the software.
So we built a dedicated Australian Customer Success and Implementation team. Here’s who’s behind it.
Tayler Maich, Regional Director ANZ, SMB & Boutique
With over 20 years in the fitness industry and almost 13 years at Xplor, Tayler leads the team responsible for making sure Australian studios get the support and onboarding experience they deserve.
A few things about Tayler:
- Travelled to 7 countries so far in 2026
- Moved to Australia for one year, and ended up staying 15 years and counting
- Holds a Bachelor of Science in Kinesiology, Human Movement and Exercise Science
“As Mariana Tek continues to grow across the region, we’ve recognised the importance of having a dedicated team on the ground that understands the local market and customer needs while providing a trusted point of contact.”
Tayler Maich, Regional Director ANZ, SMB & Boutique
Michael Rajtmajer, Customer Success Manager
Michael’s the local point of contact for our Australian customers, the person you’ll hear from directly once you’re up and running on Mariana Tek. With 8 years at Xplor and almost 15 in the fitness industry, he brings a genuine understanding of what studios actually need. Michael will be reaching out to Australian studios directly to introduce himself and help you get the most out of Mariana Tek.
A few things about Michael:
- Diehard Western Bulldogs and Arsenal supporter
- Favourite TV series is Breaking Bad
- Won a best dancer award at his Year 11 school formal
The part of the journey where local support matters most
Migrating platforms isn’t just a sales conversation, it’s technical work. Having a team in your time zone that understands Australian studios doing that work is where local support actually earns its place.
Meet Gordon Rozario and Nick Haselden, the ones making sure your migration to Mariana Tek is smooth from day one, not something you have to figure out on your own.
Gordon Rozario
Gordon’s spent 12 years with Xplor and just as long working in the fitness industry, so he knows exactly what a smooth migration should feel like from the studio’s side too.
A few things about Gordon:
- Featured multiple times in local newspapers for outstanding cricket performances overseas
- Learnt French in school, but can’t speak a word of it now
- Sported a French beard until 2013
Nick Haselden
Nick’s been with Xplor for 10 years, and in the fitness industry for over 20, so migrating your studio is very much in safe, experienced hands.
A few things about Nick:
- Broke the family’s first home computer at age 6
- Remembers seeing Windows 95 for the first time and thinking it was the coolest thing ever
- Rediscovered a love of Greek history after watching The Odyssey and Troy
Behind the scenes, supporting every migration, is Anne Holt. With 22 years of data migration expertise, your studio’s information is in exactly the right hands.
On the sales side
Oana Ionut, Account Executive
Oana works directly with Australian studios evaluating Mariana Tek, walking prospects through what switching actually looks like. Being based here means she’s talking about your studio, and your market. With 4 years at Xplor, she’s seen first-hand how studios grow through the right partnership.
A few things about Oana:
- Was an English teacher for students in years 6 and 9 to 12 in Chicago before moving into fitness
- Loves solo travel, and has explored countries across Europe, Southeast Asia, and South America on her own
- Won her city’s JROTC (Junior Reserve Officers’ Training Corps) female push-up competition three years running in high school
“Moving to Australia has been one of my favourite things I’ve ever done. I’ve only ever lived in Chicago, and I’ve been in Australia for 4 months so far. I love that I get to be here and still work in an industry I’m passionate about. I’ve seen first-hand the way businesses in the US have grown through their partnership with Mariana Tek, and I’m excited to help studios here do the same.”
Local, not outsourced
This isn’t a name on a website. It’s a real team, based here, for studios here. If you’re already a Mariana Tek customer, you’ll be hearing from Michael soon. If you’re considering the switch, Oana and the team are here to show you how Mariana Tek is the right software choice for your business.
by Xplor Mariana Tek
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First published: 12 August 2026
Written by: Xplor Mariana Tek